Store Policy
Customer Care
At Olive & Ember, we believe great products should be matched with great service. Our team is here to ensure your experience is seamless from start to finish. Whether you have questions about our products, need help with an order, or simply want scent recommendations, we’re always happy to assist.
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You can reach us anytime through email at oliveandember@yahoo.com. We do our best to respond promptly because your satisfaction is our top priority.
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We also provide helpful guides on caring for your wax melts and warmers, so you can enjoy your home fragrance safely and to the fullest.
Privacy & Safety
At Olive & Ember, your trust means everything to us. We value your privacy and are committed to keeping your personal information safe and secure. Any details you share with us—such as your name, address, or payment information—are used solely to process your order and provide the best customer experience possible.
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We never sell or share your information with third parties. All transactions are processed through secure, encrypted payment systems to protect your data.
Your safety is equally important to us. While our wax melts are made with clean, high-quality ingredients, they are for home fragrance use only and not intended for consumption. Please keep wax melts and warmers away from children and pets, and never leave a warmer unattended while in use.
Wholesale Inquiries
We’re always excited to partner with shops, boutiques, and retailers who share our love for clean, sustainable home fragrance. If you’re interested in carrying Olive & Ember’s products, we’d love to hear from you!
Please reach out to us directly at oliveandember@yahoo.com. Tell us a little about your store, and we’ll be happy to provide more details about our wholesale offerings.
Together, we can bring the warmth of Olive & Ember into more homes.